Sales Terms

Welcome To The Sales Terms Page

01. Introduction

This purchase is governed by the following standard sales terms for consumer purchases of goods over the Internet. Consumer purchases over the internet are primarily regulated by the Contract Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide the consumer with inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be construed as any limitation in the statutory rights, but establish the parties’ main rights and obligations for the trade. The sales terms have been prepared and recommended by the Consumer Authority. For a better understanding of these sales terms, see the Consumer Authority’s guide here.

02. The Agreement

The agreement consists of these sales terms, information given in the ordering solution, and any separately agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties takes precedence, as long as it does not conflict with inalienable legislation. The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

03. The Parties

Seller: Fratres Films Farid Dino Omer, Address: Harstadrøet 75, 2034 Holter, phone number 47350009, organization number 912 587 444, referred to hereinafter as seller.
Buyer: The consumer who places the order, referred to hereinafter as the buyer.

04. Price

The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Any additional costs that the seller did not inform about before the purchase shall not be borne by the buyer.

05. Conclusion of the Agreement

The agreement is binding for both parties when the buyer has sent his order to the seller. However, the agreement is not binding if there has been a typographical or keyboard error in the offer from the seller in the online store’s ordering solution or in the buyer’s order, and the other party realized or should have realized that there was such an error.

06. Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller can reserve the purchase amount on the card at the time of ordering. The card will be charged the same day the item is shipped. When paying by invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by subsequent invoice.

07. Delivery

Delivery has taken place when the buyer, or his representative, has taken over the item. If the delivery time does not appear from the ordering solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise specifically agreed between the parties.

08. Risk of the Goods

The risk for the goods is transferred to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

09. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the item in accordance with the Right of Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the period. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday, or holiday, the deadline is extended to the next working day. The withdrawal period is considered observed if notification is sent before the expiration of the period. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).

The right of withdrawal period begins to run:

For the purchase of individual items, the withdrawal period runs from the day after the item(s) is received. If a subscription is sold, or the agreement involves regular delivery of identical items, the deadline runs from the day after the first shipment is received. If the purchase consists of several deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiration of the original period if the seller does not inform before the conclusion of the agreement about the existence of the right of withdrawal and standardized withdrawal form. The same applies if there is a lack of information about the terms, deadlines, and procedure for using the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal has been given. The buyer covers the direct costs of returning the goods unless otherwise agreed or the seller has failed to inform that the buyer must cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal

10. Defect in the Goods - Buyer's Rights and Complaint Deadline

In case of a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered, to claim the defect. The complaint is always timely if it occurs within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods. If the goods or parts of it are meant to last significantly longer than two years, the complaint deadline is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in the Consumer Purchases Act Chapter 6, under certain circumstances withhold the purchase sum, choose between correction and redelivery, demand a price reduction, demand the contract rescinded and/or demand compensation from the seller.
Complaints to the seller should be made in writing.

Correction or Redelivery

The buyer can choose between demanding the defect corrected or delivery of equivalent items. The seller can, however, oppose the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery should be carried out within a reasonable time. The seller does not have the right to make more than two remedial attempts for the same defect.

Price Reduction

The buyer may demand an appropriate price reduction if the goods are not corrected or redelivered. This means that the ratio of the reduced to the agreed price corresponds to the ratio of the value of the goods in defective and contractual conditions. If special reasons dictate, the price reduction may instead be set equal to the significance of the defect for the buyer.

Rescission

If the goods are not corrected or redelivered, the buyer may also rescind the purchase when the defect is not insignificant.